FAQs & Terms

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FAQs

Where is Hawaii Tents & Events located?

Our office is located in Waipahu but our service extends island wide.

Is delivery available?

Yes, we deliver island wide. Delivery fees vary based on the location of your event.

Where will equipment be dropped upon delivery?

Equipment will be dropped at area specified by customer. Delivery location needs to be specified when placing order. Tents and lighting will be set up by Hawaii Tents & Events employees upon delivery. Chairs, Tables & linens will be stacked in a neat pile under the tent. Please place items in a similar stack upon completion of event. 

Will you setup & breakdown my tables, chairs and linen?

We offer our customers a Setup & Breakdown Package for their tables and chairs for $1 per chair and $4 per table.  If you wish to set up and break down your own tables and chairs, we will drop the stacks in a convenient location and would ask that the tables and chairs be re-stacked for us prior to our collection.  Please inquire about linen pressing and placement service. 

Is set-up and breakdown of equipment included in pricing?

Installation of tents and dance floors is included in pricing. 

When should I place my order?

Ideally, orders should be placed at least 2-4 weeks in advance. Orders can be made 2-7 days before an event; however a late fee may be included.

After I place my order, can I make changes?

Changes can be made up to a week before an event. Any changes made thereafter will incur a service fee.

How much of a deposit required to place an order?

We require a 50% deposit to reserve your rental.

When is final payment due?

Final payment is due 72 hrs before delivery date.

Do items need to be clean when returned?

Items need to be returned in the same condition in which they were received. A fee will be charged if items are stained or need special cleaning.

What happens if there are missing items when we return?

A missing item fee will be added to your invoice if any equipment is missing. Missing items or damage to equipment can only be determined once it has been returned to our warehouse. Hawaii Tents & Events reserves up to 5 business days to process and record all charges.

Can I have an estimate before placing an order?

Yes, we’ll send a quote before confirming your order. To reserve your order a deposit must be placed.

What is the charge for long term rentals?

Please contact us if you need a long term rental.

CUSTOM SOURCING

Finding items unique to clients is always fun. Please feel free to reach out to us for certain requests and we will do our best to source it. Additional fees for items and freight will vary. 

TERMS AND CONDITIONS

DISCLAMER OF NEGLIGENCE AND HOLD HARMLESS AGREEMENT

The signer of this contract hereby assumes all risks inherent in the operation and use of the rented equipment from TDK Holdings, LLC., dba Hawaii Tents & Events, dba Omar the Tent Man (“TDK”), and any other party.  Renter agrees to assume the entire responsibility for the defense of and to pay, indemnify, and hold TDK harmless from, and release TDK from, any and all claims for damage to property or bodily injury (including death), or for loss of time and inconvenience resulting from the use, operation or possession of rental equipment, whether or not it is claimed or found that such damage or injury resulted in whole or in part from TDK’s negligence, from the defective condition of the rented equipment, or from any cause. 

By paying a deposit or issuing a purchase order, renter is agreeing to the above terms, as outlined on the price quote and/or order contract.

DELAY IN SITE INSTALLATION

When our crew is ready to begin installation, you have a 20·minute grace-period for any unforeseen delay.  We may assess an additional charge of $36.00 per hour per person for standby in excess of the 20-minute grace-period.

PERMITS

Renter is responsible for obtaining any local or state permits that the site may require.  Hawaii Tents & Events is not responsible for renter’s failure to obtain such a permit. 

REPOSITIONING TENTS/CANOPIES

Once installation begins, if you elect to reposition the tent the following charges may apply:

  • Canopies: up to 50% of rental cost per move
  • Pole Tents: up to 100% of the rental cost per move

DAMAGE TO UNDERGROUND UTILITIES

Renter is responsible to mark all underground utilities and is responsible to repair any and all damage to underground utilities (example:  sprinkler, phone, gas, electric, etc.)  Please see Disclaimer below.

CHANGE ORDER

We will do our best to accommodate any last minute changes, but after our trucks are loaded and/or enroute to the site, we may be unable to accommodate any change without an additional charge.

CANCELLATION POLICY

Cancellations are fully refundable without penalty or obligation, within three (3) business days from the day you signed or placed a deposit on this contract.  You may cancel by phone, fax, email, or by mail.  Use of a credit card for payments/deposits will result in a fee for cancellations.  After 3 days your deposit is nonrefundable. 

CHINAWARE, GLASSWARE, SILVERWARE

After your event all dishware must be rinsed and cleaned of food items.  To prevent damage, please do not scrape plates with anything metallic.  Glassware must be rinsed and set upside-down in its storage box.  Silverware should be rinsed and sorted and placed back in their storage bins for pickup.  You will be charged for any lost or damaged items.  If items are returned unclean, we may assess a cleaning charge of fifty percent of the rental cost.

LINEN

Linen must be dusted of debris and folded for pickup.  Burn marks, pen marks, candle wax, tape, glue and other abuse of linen will warrant a cleaning or replacement charge.  Please do not store linen in plastic bags, since this will cause mildew and will damage the linen.

TABLES & CHAIRS

Tables and chairs should be used in a manner consistent with their design and function and in accordance with the standard of care of that of a reasonable person.  The maximum load weight on our chairs must not exceed 250 lbs.

Tables and chairs need to be stacked in the same location and style as delivered.  They should be free of debris and should be stacked neatly.  We may assess an additional labor charge if items are not properly stacked for pickup.

TENTS

All decorations attached to the tent poles must be removed before pickup.  At no time, should anything be attached to the fabric of the tent.   All trash and other items not belonging to Hawaii Tents & Events should be removed from under the tent before pickup. 

DAMAGED OR MISSING EQUIPMENT

Please do not use nails, staples, paint, tape or anything that will leave marks or otherwise damage the equipment.  If equipment is damaged or missing, we may assess a charge for up to the replacement value of the equipment.

USE OF IMAGES

TDK Holdings, LLC. dba Hawaii Tents & Events reserves the right to display in our promotional materials any images we acquire depicting the use of our tents and equipment.